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Terms of Service

Last updated: 1st September 2025

1. Agreement to Terms

By accessing and using Pixel Candy ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

2. Description of Service

Pixel Candy is a UK-based web application providing LED video wall calculation tools, design software, and cable planning utilities. Our services include:

  • LED panel calculators and specifications database
  • Video wall design and mapping tools
  • Cable run planning and visualization
  • Project management and export features (Pro tier)
  • PDF documentation generation (Pro tier)

3. User Accounts and Registration

To access certain features, you must create an account. You are responsible for:

  • Providing accurate and complete information during registration
  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

4. ⚠️ CRITICAL LIABILITY DISCLAIMER

CALCULATION ACCURACY DISCLAIMER

THE CALCULATIONS, SPECIFICATIONS, AND RECOMMENDATIONS PROVIDED BY PIXEL CANDY ARE FOR GUIDANCE PURPOSES ONLY AND ARE NOT GUARANTEED TO BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

YOU ACKNOWLEDGE AND AGREE THAT:

  • Professional Verification Required: All calculations must be independently verified by qualified professionals before implementation
  • No Liability for Inaccuracy: We accept no responsibility for errors, omissions, or inaccuracies in our calculations or database
  • Installation Responsibility: You are solely responsible for ensuring compliance with all applicable safety standards, building codes, and regulations
  • Equipment Specifications: Panel specifications are provided in good faith but may be subject to manufacturer changes without notice
  • Safety First: Always consult qualified engineers, electricians, and safety professionals before installation

FAILURE TO INDEPENDENTLY VERIFY CALCULATIONS MAY RESULT IN EQUIPMENT DAMAGE, STRUCTURAL FAILURE, ELECTRICAL HAZARDS, FIRE, INJURY, OR DEATH. WE STRONGLY RECOMMEND PROFESSIONAL CONSULTATION FOR ALL INSTALLATIONS.

5. Subscription and Payment Terms

Our Pro subscription service operates under the following terms:

  • Pricing: £3.99 per month (GBP) including VAT where applicable
  • Billing: Subscriptions are billed monthly in advance via Stripe
  • Free Trial: New Pro subscribers receive a 30-day free trial
  • Cancellation: You may cancel at any time; access continues until period end
  • Refunds: Pro-rata refunds may be considered on a case-by-case basis
  • Price Changes: We reserve the right to change pricing with 30 days' notice

6. Intellectual Property Rights

The service and its original content, features, and functionality are owned by Pixel Candy and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7. User-Generated Content

You retain ownership of projects and data you create using our service. By using our service, you grant us a limited license to:

  • Store and process your projects for service delivery
  • Create anonymized usage analytics to improve our service
  • Use aggregated, non-identifying data for product development

8. Prohibited Uses

You may not use our service:

  • For any unlawful purpose or to solicit unlawful acts
  • To violate any international, federal, provincial, or state regulations or laws
  • To transmit malicious code or compromise service security
  • To impersonate any person or entity
  • To interfere with or circumvent security features
  • For commercial redistribution of our content without permission

9. Data Protection and Privacy

As a UK company, we process personal data in accordance with UK GDPR. Your privacy rights include:

  • Right of Access: Request copies of your personal data
  • Right of Rectification: Correct inaccurate personal data
  • Right of Erasure: Request deletion of your personal data
  • Right of Portability: Export your data in a structured format

See our Privacy Policy for full details.

10. Service Availability

While we strive for high availability, we do not guarantee uninterrupted access to our service. We reserve the right to:

  • Perform maintenance that may temporarily interrupt service
  • Modify or discontinue features with reasonable notice
  • Suspend accounts for violation of these terms

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY UK LAW, PIXEL CANDY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to defend, indemnify, and hold harmless Pixel Candy from and against any loss, damage, liability, claim, or demand arising out of or related to your use of the service or violation of these Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or prominent notice on our website. Continued use after changes constitutes acceptance of the modified terms.

15. Contact Information

For questions about these Terms of Service, please contact us at:

Pixel Candy

Email: legal@pixel-candy.com

Website: https://pixel-candy.com

Jurisdiction: England and Wales

By using Pixel Candy, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.