Help & Support

What is Pixel Candy for iPhone?

Pixel Candy for iPhone is a free companion viewer app for Pixel Candy Studio on Mac. It lets you view your LED video wall projects, specifications, video maps, and cable plans on your iPhone. Your projects sync automatically over iCloud.

Do I need a Pixel Candy Studio licence?

Yes. The iPhone app is a viewer and companion tool. You create and edit projects in Pixel Candy Studio for Mac (available on the Mac App Store). Once created, they sync to your iPhone automatically.

How do I sync my projects?

Projects sync automatically over iCloud when you:

• Have iCloud enabled on both your Mac and iPhone
• Are signed into the same iCloud account on both devices
• Have created projects in Pixel Candy Studio for Mac

No manual export or upload needed.

Can I edit projects on my iPhone?

No. The iPhone app is a viewer. You view specs, maps, plans, and see AR previews. To edit projects, use Pixel Candy Studio for Mac. Changes you make on Mac will sync to your iPhone.

AR Preview - What does it do?

AR preview lets you place your LED wall into a real space at true scale. You can:

• See exactly how the wall fits in your venue
• Walk around the virtual wall
• Check sightlines from different positions
• Show clients what it will look like before rigging

Viewing Specs and Maps

Tap a project to see:

• Panel counts, dimensions, resolution
• Weight and power requirements
• The full pixel map (video outputs)
• The cable plan (data and power runs)

Quick Calculator

Use the quick calculator to rough out panel counts, power draw, and resolution on the spot - standing in the venue with your phone.

My projects aren't syncing

Check:

• iCloud is enabled on both devices (Settings > [Your Name] > iCloud)
• You're signed into the same iCloud account
• Both devices have internet connection
• Wait a few moments - sync can take 10-30 seconds

AR preview isn't working

AR requires:

• iPhone with ARKit support (iPhone 6s or later)
• iOS 17 or later
• Good lighting in the venue
• A relatively flat surface (floor or wall)

The app won't open a project

Try:

• Force quit the app (swipe up from bottom)
• Close and reopen it
• Check you have iOS 17 or later
• Restart your iPhone

If the problem persists, contact support.