Privacy Policy — Pixel Candy iOS & macOS Apps

Effective Date: 20 July 2026 | Last Updated: 20 July 2026

1. About This Privacy Policy

This privacy policy explains how Pixel Candy iOS and macOS applications (“the Apps”) handle your information. The Apps are developed by Rick Skelton as a solo project — not a company.

Jurisdiction: This policy is compliant with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018 (UK)
• Apple App Store Privacy Guidelines

If you are located outside the UK but within the European Economic Area (EEA), UK GDPR still protects your data.

2. What Data We Collect

The simple answer: We don’t collect personal data from the Apps.

2.1 Video Wall Designs & Projects

• Where they’re stored: Locally on your device or in your personal iCloud account
• Our access: We have no access to your designs, calculations, or projects
• Permanence: Your data remains yours; we don’t back it up, copy it, or see it
• Deletion: Deleting the app or clearing app data removes everything locally

2.2 Support Form Data

If you use the in-app support form to contact us:

• What we collect: Your name, email address, support category, and message
• How we use it: To respond to your support request only
• Where it goes: Directly to wreek2006@gmail.com via secure email relay
• How long we keep it: Until your support issue is resolved; we then delete it (typically within 30 days)
• Your choice: Support contact is optional; you can visit pixel-candy.com/support instead

2.3 Cookies & Tracking

The Apps do not:

• Use cookies or persistent tracking identifiers
• Send crash reports or analytics to third parties
• Track your usage or behavior
• Share data with Apple or other services

Note: Apple’s built-in diagnostics and crash reporting may be enabled in your device settings. That is controlled by Apple, not by us. See Apple’s Privacy Policy for details.

2.4 No Account Required

The Apps do not require registration, login, or account creation. You can use the Apps completely offline.

3. Third-Party Services

The Apps do not integrate with third-party services, analytics platforms, or advertising networks. We do not share data with:

• Google, Facebook, or other advertising networks
• Analytics platforms (Mixpanel, Sentry, etc.)
• Payment processors (on the mobile Apps; purchasing goes through Apple only)
• Any other external service

4. Your Rights Under UK GDPR

Since we don’t collect personal data from the Apps themselves, most GDPR rights don’t apply. However, if you contact us via the support form, you have the right to:

4.1 Right of Access

You can request a copy of any personal data we hold about you (your support messages). Email wreek2006@gmail.com with “Data Access Request” in the subject line. We’ll respond within 30 days.

4.2 Right to Deletion

You can request deletion of your support records. Email us with “Data Deletion Request” and we’ll remove it within 30 days.

4.3 Right to Correction

If any support data we hold is inaccurate, request correction by email.

4.4 Right to Data Portability

We can export your support communications in a standard format upon request.

4.5 Right to Object

You can opt out of support contact at any time by deleting the app or avoiding the support form.

5. Data Security

5.1 On Your Device

• Your video wall designs are stored locally using iOS/macOS standard encryption
• If you enable iCloud sync, Apple handles encryption end-to-end
• We do not have access to decrypt your data

5.2 Support Email Communication

• Support messages are transmitted via secure email relay with TLS encryption
• The support email inbox is restricted to the developer only
• We do not share support data with third parties

5.3 Limitations

While we implement security measures, no system is 100% secure. We recommend:

• Keeping your iOS/macOS device and Apps updated
• Using a strong device unlock code
• Enabling iCloud sync only if you trust Apple’s infrastructure

6. Data Retention

6.1 Local App Data

Retained on your device for as long as the App is installed. Deleting the App removes all local data.

6.2 Support Form Data

Retained for up to 30 days after your support issue is resolved, then permanently deleted.

6.3 iCloud Sync

If you enable iCloud sync, Apple retains your data according to Apple’s retention policies. We have no control over this.

7. Children & Age Restrictions

The Apps are designed for professional AV technicians and integrators. We do not knowingly collect data from children under 13. If a parent/guardian believes their child’s data was collected, contact us immediately at wreek2006@gmail.com.

8. Changes to This Policy

We may update this privacy policy occasionally to reflect changes in the Apps or UK law. Material changes will be announced via the App update notes. Continued use of the Apps after updates constitutes acceptance of the revised policy.

We’ll always maintain a dated version in the Apps and at pixel-candy.com/privacy.

9. International Data Transfers

Data never leaves your device or Apple’s iCloud infrastructure. If you use iCloud sync, your data may be processed by Apple servers globally, but that is Apple’s responsibility under their privacy policy, not ours.

10. Contact Us & Your Rights

11. Complaints & Supervisory Authority

If you believe your data rights have been violated, you can lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority:

• Website: www.ico.org.uk
• Phone: 0303 123 1113 (UK) or +44 1625 545 745 (International)
• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, UK

You don’t need to contact us first; you can file a complaint directly with the ICO.

12. Data Protection Impact Assessment (DPIA)

This App does not collect or process personal data on a large scale. A formal DPIA is not required under UK GDPR. This Privacy Policy serves as our transparency document.

13. FAQ

Does Pixel Candy sell my data?

No. We don’t collect it in the first place, so there’s nothing to sell.

Can you access my video wall designs?

No. Designs are stored locally on your device or in your personal iCloud account, which we cannot access.

Do you track what projects I create?

No. We have no visibility into your usage of the Apps.

What happens if I delete the App?

All local data is removed from your device. If you used iCloud sync, your data may remain in your iCloud account until you manually delete it.

Is this App GDPR compliant?

Yes. Since we don’t collect personal data from the Apps, GDPR is satisfied. Support email is handled with appropriate consent and security.

Who runs the support email?

Rick Skelton, the developer. Your support messages go directly to a private inbox — no third parties, no teams, no bots.

Can I request my data be deleted?

Yes. If you’ve contacted support, email wreek2006@gmail.com with “Data Deletion Request” and we’ll delete your records within 30 days.

14. Legal Basis for Processing

For support email data, our legal basis is:

• Contractual necessity: We need your email to respond to your support request
• Legitimate interest: Maintaining records of support interactions for quality/dispute resolution
• Legal obligation: Audit trails for potential compliance investigations

You can withdraw consent to support contact at any time by not using the support form.

15. Transparency & Developer Statement

This App is built by a solo developer for professional use. The goal is to provide a useful tool without invading privacy. We’ve designed the app to store data locally by default—if you want to sync, you choose to use iCloud. We’re not interested in surveillance; we’re interested in helping AV professionals do their jobs better.